Accessing the Call Handling and Call Forwarding Section as a User

Step 1:

Step 2:

Click Settings, and then Call Handling & Forwarding.

Jump to Call Handling and Forwarding options

Accessing the Call Handling and Call Forwarding Section of another User as an Administrator

Step 1:

Step 2:

Under Admin Portal, click the Users tab. When you click the Users tab, the User list will automatically load and open the Users With Extensions tab.

Under Users With Extensions , click the name of the User that you want to view.

Step 3:

Click Call Handling & Forwarding .

Continue below to configure a User's Call handling and Call forwarding settings.

Configuring the Call Handling and Call Forwarding Settings

• Notify your RingCentral desktop app and RingCentral mobile app
• Set your Forwarding Number
• Forward incoming calls to other User's phones
• Forward incoming calls to a non-RingCentral phone number
• Forwarding Number Labels
• Ring Groups and Call Handling
• Set your Incoming Call Information settings
• Set up Call Flip

Notify your RingCentral desktop app and RingCentral mobile app

This setting allows you to receive an incoming call on your RingCentral desktop app(s) and RingCentral mobile app(s) before the call is routed to your desk phones and forwarding numbers.

NOTE: You can turn this feature Off if you want to forward calls directly to your forwarding numbers. If theNotify my Desktop App and Smartphone is enabled and you set the "wait (0-75) seconds before forwarding begins" to0 (zero) seconds, the Desktop app and mobile app will still ring before it forwards the call to the forwarding number.

Click Desktop apps & Smartphones to enable or disable the call notifications to your RingCentral desktop and mobile app.

• Disable - Simply click Off, and then click Save.
• Enable - Select On, set the number of seconds your RingCentral desktop and mobile app will ring before the call is forwarded to your forwarding numbers, and then click Save.

NOTE: You can also enable Notify administrator's Desktop app. When this option is turned On, the administrator's RingCentral desktop app will be notified at the same time with the User's RingCentral desktop app and mobile app before forwarding the call to the numbers specified in the Forwarding Numbers list. 5 seconds of wait time before forwarding begins is approximately equivalent to 1 ring.

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Set your forwarding numbers

You can add up to 10 forwarding numbers in your extension. For more information on adding forwarding numbers, go to Adding a Forwarding Number to a User Extension.

IMPORTANT: The forwarding number cannot be the same as your account number or any of your account's additional numbers.

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Forward Incoming calls to other User's phones

You can have other users answer your incoming calls by forwarding calls to their RingCentral IP Phones. To do this, follow the steps below:

Step 1:

Click Forward to other user's phones .

Step 2:

Select the user's IP Phone from the list of Available Phones, and then click the Right Arrow key to move the selected device to the list of Selected Phones. Click Done .

Step 3:

Set theRing Duration for the forwarding number, where 5 seconds is approximately equivalent to 1 ring. and then click Save.

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Forward incoming calls to a non-RingCentral phone number

You can also forward your incoming calls to the user's non-RingCentral phone. to do this, follow the steps below:

NOTE: There may be delay when forwarding calls to a non-RingCentral number. This is due to the time spent establishing a connection between RingCentral and the carrier of the forwarding number.

IMPORTANT: RingCentral by default plays an announcement when a call is forwarded to your home or mobile phone to help you identify how you should answer the phone, especially if you use the phone for both business and personal use. The Play announcement before connecting feature, when enabled, will require you to press 1 to accept the forwarded call. If there's no action, the caller will be routed to the extension's mailbox to leave a message, and the message will be saved in the RingCentral User's mailbox. If set to Never, and you want RingCentral to keep your voice messages, either you set the number of rings lower than what is required to kick on the forwarding number's voicemail; or keep the Play announcement before connecting feature enabled. You can save your voice messages in 1 location at a time. You need to choose where to save your voice messages; in your RingCentral extension's mailbox, or your personal device (landline / mobile phone).

Step 1:

By default, each user has 3 pre-labelled forwarding number slots for Work, Home or Mobile numbers.
Enter the forwarding number in the appropriate slot, and enable it by turning the Active switch On.
You can also set how long the forwarding number will ring before the call routes to the User's voicemail, or route to a different number.
Click Save.

NOTE: 5 seconds is approximately equivalent to 1 ring.

NOTE: You can add up to 10 non-RingCentral forwarding numbers. The first 3 slots are pre-labelled by RingCentral as Home, Work, and Mobile. If you need to add 7 more additional numbers (other than the pre-labelled numbers), follow the steps below:

Step 1:

Click Add Phone .

Step 2:

Enter the Phone Name and the Phone Number that you want to add as a forwarding number.

NOTE: The Phone Name will serve as a label and will allow you to quickly identify the forwarding number.

Step 3:

Set how long the forwarding number will ring before the call routes to the User's voicemail, or route to a different number, and then click Save .

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