If someone has issues clocking out and it says they are having a location error please have them follow the instructions from Wellsky.

Please note: Momentum is in the Canadian Server, so the Canadian flag should appear at the bottom of the screen.

Some users may encounter location-specific errors when clocking in or out from the WellSky Personal Care mobile app. Follow the steps below to resolve this issue.

Ensure Location Services Are Enabled

On iPhone:

Go to Settings > Privacy & Security > Location Services

Toggle Location Services ON at the top

Scroll to find the app and tap it

Select Always

On Android:

Go to Settings > Location

Toggle Use location ON

Tap App location permissions or App permissions

Find the app and tap it

Select Allow while using the app or Always (if available)

Clear App Data/Cache (If Location Is Already Enabled)

On Android:

Go to Settings > Apps

Find WellSky PC and tap it

Tap Storage

Tap Clear App Data

Tap Clear Cache

Restart your phone

On iPhone:

Go to Settings > General > iPhone Storage

Scroll to find WellSky PC

Tap Delete App

Restart your phone

Re-download WellSky Personal Care from the App Store.